The below terms “we”, “us”, “our”, “Reveries” and “the company” refer to Reveries Events Ltd; whereas “client”, “hirer”, “customer” and “you” refers to the person or organisation (of whom a named contact is representing) that is requesting the services they wish us to provide. Where an individual is booking our services on behalf of an organisation, they are confirming that they have the proper authority to do so and in doing so, agree to enter into a contract with us.
Event and Production Hire Services
a) All quotations remain valid for 1 month only (unless otherwise stated). Our services and hire items are subject to availability at the time of booking. VAT is chargeable at the current standard rate.
b) We may provide a verbal or informal email quote as a guideline only, in advance of a formal written quotation on our official headed paper. All quotations are subject to change, should additional work be required due to unforeseen circumstances.
a) A signed copy of the quotation is required to confirm and hold our services for your date which will be deemed to be your acceptance of these terms and conditions. Any requested booking fees/deposits will not be refunded under any circumstance.
3. Cancellations & Losses
a) Cancellation for whatever reason will result in the forfeit of the “booking fee” or “deposit” and any other payments already made at the time of cancellation.
b) Cancellation of the booking within 8 weeks of the event date may be subject to a charge of up to 50% plus VAT of the total amount of your booking at the time of cancellation.
c) Any cancellation or notified changes must be made at least 21 days prior to your event date when final guest numbers should also be advised. Failure to do so will result in you being charged the total invoice amount at the time of cancellation and your full balance payment will be due on demand. Small increases can be made on request.
d) All hire items and storage sacks or containers remain the property of Reveries at all times.
e) The total number of hired items must be available for collection after your event or wedding.
f) During the period of hire, you shall be solely responsible for the hired goods. The client/hirer shall also be held responsible for any damage or loss to our equipment caused by any person at your event. You will be charged for the full cost of any repairs, or replacements required. You will be advised of any damage as soon as is reasonably possible. This applies both for our event & production hire services and for the dry hire of our equipment.
g) “Reveries” is not responsible for any injury or damage to persons or property caused by items hired, unless our goods are proven to be faulty.
h) Our prices are inclusive of general laundry and cleaning costs. In the very rare event that damage has been caused to hire items purposefully or by treating them without care, additional laundering, repair or replacement charges will be incurred.
i) All damaged goods remain the property of “Reveries” at all times.
j) It is your responsibility to recover any losses to hire items incurred from any third party involved.
k) Loss or damage to hired items is charged at full replacement value including any delivery costs incurred. No substitute items will be accepted.
l) Replacement costs of any of our hire items are available on request.
m) You the hirer are responsible for the items during the hire period and we advise you to take out adequate insurance to cover any loss. The period starts once the items are delivered/collected and when the items are collected/returned.
n) If damage or loss to hire items has occurred, we will invoice you within 30 days of your event and the amount must be settled within 30 days of receipt of your invoice.
4. Invoices & Payments
a) Invoices will be issued and payment required in accordance with the specific payment terms of your contract as agreed at the time of booking. Unless otherwise agreed, this is generally 21 days prior to the date of your event.
b) Our preferred method of payment is via Bank Transfer; i.e. payments direct into our account, details of which are provided on your quotation and invoice.
c) Payments are also accepted by cheque, made payable to “Reveries Events Ltd”.
d) We regret that we are unable to accept payment by debit or credit card.
e) All invoices must be paid in full by the due date as stated on the invoice or by the agreed date as detailed on your quotation.
f) Failed payment of any amount owed within 28 days after the due date will result in pending legal action. We understand and will exercise our statutory right to interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms.
g) We will exercise our rights under the late payment regulations (Late Payment of Commercial Debts Act) to charge interest on overdue payments; we will charge an interest rate of 4% above the Bank of England base rate for any payment not received within 56 days for each day it is still not received.
a) It is the customer’s responsibility to ensure equipment booked is suitable for use at the event venue. No refunds, part or full, will be given for non-use of specific equipment that cannot be used due to any venue restrictions imposed. Not all equipment is designed to fit through narrow doorways and/or up staircases. It is the customer’s responsibility to inform us of any access restrictions that may impede set up or restrict equipment use.
b) Only Reveries staff and authorised personnel may operate any equipment we provide on a wet hire basis. Under no circumstances may unauthorised personnel tamper, move or attempt to use equipment owned by ourselves. We are not liable for damage to property, or injury to persons caused directly by third party intervention. We reserve the right to substitute alternative equipment should uncontrollable circumstances dictate the need to do so. We will not be responsible for any damage or loss to private or public property caused by invited or uninvited guests.
c) All equipment is visually checked prior to and/or on arrival. If we are linking our equipment within a fixed in-house audio system, we reserve the right to refuse to do so if the equipment is considered to be unsafe or liable to cause damage to any component linked to it. The hirer is liable if post inspections prove that damage has been caused by faulty equipment other than ours. We may carry out inspection on portable appliances if a valid PAT identifier is not found, the current rate of charge will apply in this circumstance.
d) The hirer is to provide parking for one vehicle (Mercedes Sprinter or Transporter Van), as near to the performance area as possible. Any parking charges will be your responsibility to pay for.
e) We will not be liable for non-fulfilment of this contract by the management and/or the team, although every reasonable precaution will be taken. In the event of the client seeking compensation, we will not be liable under any such claim, and we will only be liable for a sum up to and not exceeding the contracted amount. This includes non-fulfilment from not being able to attend an event due to bad weather, road traffic accidents and any other occurrence that may be deemed 'an act of god' which further includes but is not limited to, snow, flooding and hurricanes of any size.
f) We operate under the laws of England, UK.
g) All events should provide public liability insurance suitable for all activities that your event undertakes and insurance for the equipment costs (available on request) as we are not liable for this within your event, although we will always operate safely and conduct appropriate risk assessments. We are however in possession of £5,000,000 Public & Product Liability Insurance in respect of our actions and equipment.
Dry Hire of Equipment
The following terms and conditions apply when you hire our equipment on a “dry hire” basis only (i.e. when an item or items are provided and used without Reveries staff.
a) All charges are payable subject to our usual invoicing terms outlined below.
b) Any damage to the equipment supplied must be paid for in full by the customer/hirer to the extent of replacing the equipment on a new like-for-like basis.
c) The company shall use all reasonable endeavours to make delivery on the delivery date but for the avoidance of doubt time is not of the essence and the company shall not be liable to the hirer in the event of any delay caused by an event out of our control.
d) Should the hirer require the equipment beyond the initial hire period, the hirer must apply to the company for such an extension. If the extension is accepted by the company, the hirer must signify its agreement to a new quote which shall form a new hire stating the extension terms. Where possible the company shall offer the equipment at the same charges as offered prior to the extension, but the company cannot make any guarantee that this will be the case.
e) If the equipment is not made available for collection or returned to the premises as agreed between the parties, such equipment shall be deemed with immediate effect to be placed back on hire and the full rate shall apply until such time as the company can collect the equipment at its convenience or the client returns the equipment to the company.
f) Any equipment returned late will be charged at the daily rate applicable, and this must be paid within 5 working days. A return is only constituted when an item has been returned to our care in good working condition. It is your responsibility to notify us if you wish to extend the hire or when the equipment is ready for collection.
g) Should we not be able to fulfil another order due to your late return of equipment, you will be liable for the cost of any lost hirers that directly arise from this late return.
h) All equipment is supplied as is, all equipment is regularly inspected by staff and a visual examination is carried out before dispatch. However, all liability for the correct and safe rigging & operation of equipment lies with the hirer. Reveries accept no responsibility for the way in which equipment is used in respect to the public.
i) If the equipment on hire is faulty or not operating correctly, it is the hirer’s responsibility to contact the company within 24 hours. We will not issue a refund or be held liable for additional costs if the hirer does not follow this condition.
j) Whilst on hire, the hirer is liable for any loss, damage or misuse of equipment and should insure the equipment for its full replacement value.
k) The hirer shall indemnify Reveries against financial loss, liability and expense or proceedings in respect of personal injury or damage or loss resulting from use of hired equipment.
l) Should Reveries consider that you are using the equipment inappropriately, illegally or unsafely, we reserve the right to terminate any contract of hire at any time, and the customer shall remain liable for the value of the hire.
m) All equipment must be returned in good condition
n) Any lamps that have blown during the course of hire must be returned for inspection; otherwise, a replacement charge will be made.
o) Any damage caused to equipment will result in a charge to rectify this or a replacement to be sought.
p) No plugs or wired connectors may be changed or tampered with in any way.
q) All dimensions given are nominal and as close as can be reasonably judged. We cannot accept any liability for the compatibility of our equipment with your own, and with any resources you may be using in conjunction with our equipment (such as power supplies).
r) We do not automatically provide spare equipment. Should this be required, you will need to request this on a hire-by-hire basis. Neither, do we guarantee the quantity of spares and this decision is in the discretion of the company.
s) It is the hirer’s responsibility to provide full equipment insurance for any equipment hired, for the entire duration of the hire period, including delivery and collection.
t) The equipment hired remains the property of the company at all times.
u) The hirer shall not re-hire, sell, mortgage, charge, pledge, part with possession of or otherwise deal with the equipment or any part thereof, except with the prior written consent of the company and shall protect the same against distress, execution or seizure.
v) The hirer shall take all necessary steps (at its own expense) to retain and recover possession and control of the equipment if the hirer loses possession or control and shall indemnify the company against all losses, damage, costs, charges and expenses arising as a direct result of any failure to observe and perform this clause.
w) If the hirer is not fully familiar with the equipment, the company advises the hirer to contact the company for the appropriate operating instructions. It is the hirers responsibility to ensure that the persons using the equipment have received the appropriate instructions, information and training under the Health and Safety at Work Act 1974.
x) Acceptance of these conditions is taken when any agreement is made, written or verbally.
From time to time we may impose additional conditions within contracts, and some of our services may not seem expressed within these conditions, should you have doubt as to what applies please do contact us.
About the Company
Our company name is: Reveries Events Ltd.
We are registered in England and Wales at the address: Unit 2, Dolphin Enterprise Centre, Evershed Way, Shoreham, West Sussex BN43 6QB and our company registration number is 05262915
These terms were last updated on 1st May 2018